Frequently Asked Questions

Learn more about our tours


  • Chevron down Do I need to pre-purchase tickets?
  • Yes, we recommend that you buy your tickets in advance to ensure tour availability.

  • Chevron down How do I get my tickets?
    • After the booking is completed you will receive an email with printable vouchers.
    • You will need to print your vouchers to redeem your tour.
  • Chevron down How do I make changes to my booking?
    • We would gladly accommodate you on any of your changes, from changing dates to
      changing xxx
    • To make a change please contact our Gray Line office at 1-800-594-3310
  • Chevron down Cancellation Policy
  • With our easy cancellation policies. Your tour can be cancelled and refundable up to 24
    hours prior to the departure with the exception of overnight packages.

  • Chevron down Do you offer group discounts?
  • For inquiries for group rates of 10 or more, please contact the Gray Line office 1-800-594-3310

  • Chevron down Do I have to have my voucher printed or I can show it on my phone?
  • You will need to have your voucher printed.

  • Chevron down Where do I join the tour if I'm not staying at a hotel?
    • For all guest that is staying in condos, apartments, Airbnb, Bed and Breakfast, please
      come to the Toronto Coach Terminal located at 610 Bay street on platform 9 for your
      Niagara Falls tours.
    • For all guest that is staying near the airport area or outside the downtown Toronto area.
      Please come to the Toronto Coach Terminal.

Founded in 1910, Gray Line is a top provider for sightseeing tours. With over 700 locations in six continents, we cover everything that each places have to offer, from Iconic landmarks to local tours, there’s always something for you to do and experience. So Find a Reason to Go!

Stay In Touch
Phone 800-594-3310
Map Marker

610 Bay Street

Toronto, Ontario, M5G 1M5