Contact Gray Line Toronto Tours

No, gratuities are not included. Tips for your guide and driver are optional but greatly appreciated.

By Ontario law, drinking alcoholic beverages and smoking/vaping are prohibited in all vehicles.

Yes! This tour is family-friendly and suitable for guests of all ages. However, please note that some attractions, like the helicopter ride, may have age and weight restrictions. 

Snacks and non-alcoholic beverages are allowed on the bus. However, full meals such as lunch or dinner are not permitted. Please dispose of any trash responsibly.

Only service animals are permitted on tours.

Yes! Private tours are fully customizable to suit your group’s preferences. Contact us to discuss your ideas.

Yes, we strive to accommodate all guests. Please inform us of any mobility concerns when booking.

Yes, we offer car seats and booster seats for rent with advance notice and an additional fee. Parents or guardians are responsible for securing the seat.

No, the Hornblower Boat stays on the Canadian side. You do not need a passport or USA visa to board the boat.

Yes, gift certificates are available and make great presents for friends and family.

Yes, hotel pick-up and drop-off are included for our Niagara Falls tours. Confirm your location when booking.

Yes, we can arrange private tours in multiple languages with advance notice. Let us know your preference when booking.

Most tours operate rain or shine. However: Some activities, like the boat ride, may be affected by weather conditions. The Blue Mountains shuttle may not run in cases of severe weather for guest safety.

You can book directly through our website, by phone, or via email. Advanced reservations are recommended.

Approximately 2 hours.

The wonderful thing about a private tour is the flexibility to decide as the tour progresses.

Yes, we are fully licensed and insured to operate tours in Ontario. Our fleet undergoes regular inspections, and our drivers are professionally trained to ensure safety and reliability. 

No, the boat cruise is not available during the winter months. During this time, it is substituted with the Journey Behind the Falls experience.

If we need to cancel a tour, you will receive a full refund or the option to reschedule.

On a private tour, we can omit the winery stop. On our day tours, wine tasting is optional; however, everyone will visit the winery.

You can cancel up to 24 hours prior unless the tour is canceled due to weather conditions.

You can cancel up to 30 days prior unless otherwise specified.

We use modern, climate-controlled highway coaches, minibuses and sprinter vans for comfort and efficiency. Our vehicles are well-maintained, equipped with charging stations, and designed for small-group experiences to ensure personalized service.

We accept major credit cards, including Visa, Mastercard, and American Express. Bank transfers are available for private group bookings.

Dress for the weather, wear comfortable shoes, bring a light windbreaker, and don’t forget your phone or camera.

The best time to visit Niagara Falls depends on your preferences and what kind of experience you’re looking for: 

• Summer (June “ August): This is the peak season with warm weather, long daylight hours, and all attractions fully operational, including the Niagara City Cruise. Expect large crowds and higher prices, but also the most vibrant atmosphere. 

• Fall (September “ November): Enjoy fewer crowds, cooler temperatures, and stunning fall foliage. The boat cruise typically runs until late October, making early fall an excellent time to visit. 

• Winter (December “ February): Experience a magical, frozen landscape, with fewer tourists and beautiful ice formations. Some attractions (like the boat cruise) are closed, but Journey Behind the Falls and indoor experiences remain open. 

• Spring (March “ May): Witness the Falls at full flow due to melting snow, with mild weather and smaller crowds before summer tourism picks up. Some attractions may have limited schedules in early spring. 

For the best balance of weather, crowds, and attractions, consider visiting in late spring (May) or early fall (September “ October). 

Our main departure points are: 

• City Tour: Yonge/Dundas Square (Sankofa Square). Shuttle service is available from 55 York Street. 

• Niagara Falls Tours: 55 York Street, Toronto. 

• Blue Mountains Shuttle: 1037 Yorkdale Road, Toronto, ON M6A 3A1 (Yorkdale GO Terminal near Yorkdale Station). 

• Private Tours: Departure can be arranged from anywhere in the GTA. 

Please arrive at least 15 minutes prior to departure time. If a hotel pick-up was confirmed, please wait at the specified location and time. Always double-check your departure location and time. For any questions, email us for assistance.