Frequently Asked Questions

Gray Line Toronto offers a wide range of sightseeing experiences designed to showcase the very best of Toronto, Niagara Falls, and Southern Ontario. Our tours are crafted for different types of travelers—families, couples, solo adventurers, and groups—ensuring something for everyone.

Our most popular tours include:

Niagara Falls Tours

• Full-day guided tours from Toronto to Niagara Falls, including options with the world-famous Niagara City Cruises boat ride, Journey Behind the Falls, or seasonal add-ons.
• Evening tours with fireworks and special seasonal experiences like autumn foliage or winter light festivals.

Toronto City Tours

• Guided city highlights tours covering iconic landmarks such as the CN Tower, Casa Loma, St. Lawrence Market, Harbourfront, and Kensington Market.
• Walking tours and themed experiences tailored for art, history, food, and culture lovers.

Day Trips & Regional Excursions

• Seasonal day tours to destinations like Niagara-on-the-Lake, Hamilton waterfalls, the Blue Mountains, Algonquin Park, and Ontario's wine country.
• Specialty tours with unique add-ons such as maple syrup farms, chocolate tastings, vineyard visits, and scenic drives.

Private & Custom Experiences

• Luxury vehicles, SUVs, Sprinters, and coaches for private groups.
• Custom itineraries for corporate events, families, and special occasions.

Each Gray Line Toronto tour is designed to provide a complete, worry-free sightseeing experience. While inclusions vary depending on the tour you choose, you can expect the following:

Professional Tour Guides

All tours are led by friendly, knowledgeable guides who share history, fun facts, and insider tips to enhance your experience.

Comfortable Transportation

Travel aboard climate-controlled mini-coaches, vans, SUVs, or luxury buses, depending on the group size. Vehicles are modern, clean, and safe.

Attraction Admissions (where specified)

Many of our tours include skip-the-line access to popular attractions such as:

• Niagara City Cruises boat ride (seasonal)
• Journey Behind the Falls (winter alternative to boat ride)
• Cave of the Winds and U.S. attractions
• Admission to museums, towers, or landmarks in Toronto (depending on the tour)

Scenic Stops & Photo Opportunities

Carefully planned itineraries include must-see viewpoints such as Niagara Whirlpool Rapids, Table Rock, Clifton Hill, Toronto Harbourfront, and more.

Tastings & Local Experiences

Many tours feature Canadian touches like maple syrup, fudge, or chocolate tastings, winery visits, and seasonal highlights such as fall foliage or holiday light displays.

Flexible Options

Guests can choose packages with or without meals, or select add-ons like helicopter flights, wine tastings, or extended free time in destinations like Niagara-on-the-Lake.

Pick-up & Drop-off at Central Locations

Convenient meeting points in downtown Toronto and select hotels ensure a smooth start and end to your day.

Our main departure point for most tours is conveniently located at:

55 York Street, Toronto (near Union Station and major downtown hotels)

For select seasonal or specialty tours, we may also offer additional pick-up locations (such as Scarborough Town Centre, Yorkdale Mall, or Niagara Falls hotels).

Because pick-up points can vary, we kindly recommend checking the "Meeting Point" section on each individual tour page when booking to confirm your exact departure details.

We recommend dressing comfortably and seasonally for your tour, as you'll be spending time both indoors and outdoors.

Clothing: Wear casual, weather-appropriate clothing. In cooler months, bring a warm jacket, hat, and gloves. In summer, light layers and sun protection (hat, sunglasses) are recommended.

Footwear: Comfortable walking shoes are essential, as many tours include walking at attractions, viewpoints, or historic districts. Some attractions require closed-toe shoes (please check the tour descriptions carefully)

Tour-Specific Considerations:

• Niagara Falls Tours: If your tour includes the Niagara City Cruises boat ride or Journey Behind the Falls, you may get wet. Ponchos are provided, but waterproof shoes and a light rain jacket are helpful.
• Fall Tours (Algonquin/Blue Mountains): Layers are essential as mountain and forest temperatures can vary. Sturdy hiking shoes recommended for trail walks.
• Winter Tours: Warm, waterproof boots with good traction, thermal layers, and winter accessories are essential for outdoor viewing areas.
• City Tours: Comfortable walking shoes for urban exploring and museum visits.

Extras: Bring sunscreen, a reusable water bottle, and a small umbrella depending on the forecast.

Tip: Always check the weather forecast before your tour and dress accordingly so you can enjoy every moment in comfort.

Accessibility depends on the tour and attraction. Some vehicles are equipped for accessibility, but some attractions may have limitations due to stairs or terrain (especially outdoor attractions at locations like Niagara Falls, Blue Mountains, or Algonquin). Contact Gray Line in advance to discuss specific needs.

This applies only to our Niagara Falls tours that include the boat experience. No, ponchos are provided on the boat, but you may still get wet. Waterproof shoes and extra layers are recommended.

This applies only to our Niagara Falls tours. The boat operates seasonally (May–November). If unavailable, an alternative experience will be provided, ensuring you still enjoy the best of Niagara Falls.

This applies only to our Niagara Falls tours that include the boat experience. Yes, it is safe to bring your camera on the boat. You'll get some excellent photos from that vantage point. When you enter the mist, you can tuck your camera under the raincoat provided by the cruise line or bring a plastic bag to protect it.

Yes, children are welcome, but they must be accompanied by an adult.

Lunch or dinner is not included in the tour unless option with lunch/dinner has been purchased if applicable. There may be a brief stop where you can purchase a snack, but we recommend enjoying your main meal either before or after your tour.

Pets are generally not allowed on tours for safety and comfort reasons. Service animals may be permitted; contact Gray Line to confirm.

Gray Line provides private charter services for groups, offering air-conditioned vehicles for events like:

• Weddings
• Corporate outings
• Custom tours
• Airport transfers

Learn more on our Charters page.

Charter vehicles accommodate various group sizes, from small parties to 20+ passengers. Contact Gray Line to discuss your group's needs.

Contact Gray Line's customer service via phone or email through our contact page to arrange your charter. Provide details like group size and itinerary preferences.

Cancellation policies for charters vary based on booking specifics. Cancellations within a certain period may incur fees. Check your booking confirmation or contact Gray Line for details.

Our Niagara Falls tours showcase the best of this world-famous destination, including:

• The spectacular Horseshoe Falls and panoramic viewing areas
• Niagara City Cruises boat experience (seasonal availability)
• Journey Behind the Falls: Tunnels offering unique behind-the-falls views
• Queen Victoria Park: Beautiful scenic trails and prime viewpoints
• Clifton Hill: Vibrant entertainment and dining district
• Niagara-on-the-Lake: Charming historic town perfect for wine country experiences
• Table Rock Welcome Centre and observation decks

The best time depends on your preferences:

• Summer (June–August): Warm weather, boat tours, and fireworks
• Spring (April–May): Blooming flowers, fewer crowds
• Fall (September–October): Vibrant foliage, moderate temperatures
• Winter (November–March): Ice formations, indoor attractions

Each season offers unique experiences, so plan based on your interests.

Niagara Falls hosts events year-round, such as:

• Fireworks over the Falls: Seasonal displays, especially in summer
• Winter Festival of Lights: Holiday light displays (November–January)
• Niagara Falls Music Live: Concerts and performances

Book directly on the Gray Line Toronto website by selecting your tour and following the "Book Now" prompts. For group bookings, contact our customer service for assistance.

Cancellation policies vary by tour:

• For most group tours, cancellations made at least 24 hours in advance are eligible for a full refund.

Important: If your booking includes additional add-on attractions, such as timed-entry tickets or specialty experiences, these may be non-refundable, and the cancellation window may vary.

Please review the specific tour's terms on the Gray Line Niagara Falls website or contact our customer service team for details related to your reservation.

The tour operates on a strict schedule. If you miss your pickup, you may need to meet the group at the designated meeting point or forfeit your booking without a refund.

Many attractions offer discounted rates for children (ages 2-11), such as Niagara City Cruises and Helicopter ride. Senior discounts may be available. Contact Gray Line via the website for specific pricing.